FAQ
About Order
Q What if I have not received my order?
A If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at satisfusion2023@gmail.com for an updated on the status of an order.
Q How can I pay for my order?
A We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.
Q Is it safe to order online?
A You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q What should I do if I receive an incorrect or faulty item?
A We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at satisfusion@gmail.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3-5 business days to resolve your issue.
Q Can I make changes to my order?
A Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.
About Delivery
Q What countries do you deliver to?
A We ships globally, but there are some countries we cant deliver to due to legal or shipping carrier restrictions.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine.
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):
- Afghanistan
- Bhutan
- Brunei
- Chad
- Laos
- Libya
- Mongolia
- Samoa
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
The list of countries where our shipping carriers don’t offer international shipping may change.
Q How long does delivery take?
A Delivery typically takes between 7-28 business days, depending on the order’s destination and fulfillment location.
About Return and Refund
Q What is your returns policy?
A Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If customers notice an issue on the products or anything else on the order, please contact us at satisfusion2023@gmail.com, write up your problem in detail and upload relevant photos where possible.
Q How long does it take to process my return?
A We aim to process your return as soon as possible, but on occasions it may take up to 3-7 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at satisfusion2023@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.
Q How can I track the status of my return?
A As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us saying that your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Syamhope
Syamhope (Sofia Cande) is a traveling creative. She comes from Padua, Italy, where she deepened the illustration techniques at the Comics Academy of Visual Art and New Media. She decided to travel to Córdoba, Spain, to develop her creativity and art.
In fact, there she continued her artistic formation in art experimentation at the Escuela Antonio Povedano and animation at the C3A. Also, she has started several collaborations and art exhibitions, for example the most recent are: “Sofia Cande”, “Momentos” and “Año Sintético” (in collaboration with The Síntesis Association from Montilla) and THAF 2023, in London.
Moreover, Syamhope took part as organizer in the team of the Casa Azul Association during FADAC (I Andalusian Fair of Art and Culture), where she performed live drawing, too.
During the years she maintained her polyvalence and developed several artistic styles, especially on sketchbooks. In her projects, she combines both her formation and interest for the human sciences and linguistic mediation. She’s well known for her interest in traditional techniques and up-cycled supports, too.